We are Closed on Bank Holidays and Weekends at this current time. Please dial 111 for general medical issues or 999 for emergencies. We remain open for telephone contact Monday to Friday 8am - 6:30pm. You can also use eConsult for online self triage. Details are below.
If you believe that you should be on the Vulnerable Patients list, please go to the following website and complete the form: www.gov.uk/coronavirus-extremely-vulnerable
TESTING for COVID19
If you have symptoms of coronavirus (COVID-19), you can ask for a test to check if you have the virus. This is called an antigen test.
There is another type of test (antibody test) that checks if you've already had the virus. This test is not available yet.
Sickness Certificates for Coronavirus/COVID 19
If you have spoken to a clinician, you can download a sickness certificate at the following website: https://111.nhs.uk/isolation-note/ or you can download a self-certificate by clicking here. Please note we will not be issuing any MED3 Fit (Sick) notes at this time.
Message to Patients
The goverment has advised the practice to stop seeing patients face to face at the practice and to offer telephone and video triage in the first instance.You will no longer be seen at the practice unless you have been invited by a staff member directly.
If you need are concerned about your health, we are asking all patients to use the ECONSULT online website or app in the first instance. Depending on your needs the software will signpost you to the most appropriate healthcare provider for your medical needs. Please visit https://econsult.net/ and follow the instructions. If you need to see a GP, the system will send us an email and a member of the practice team will contact you as soon as they possibly can, dependant on staffing levels at the time.
All prebooked appointments have been cancelled and we will only be dealing with patient requests on a day to day basis so that it is easier for us to respond to instructions from the goverment and if our own staff have to self-isolate.
We understand that this is a difficult time for everyone and our staff will do everything that they can within reason to help as many patients as possible based on the capacity that we have. Please note, most telephone consultations will have been taken by 11am.
We are also no longer offering a walkin service for patients, however are happy to still register new patients via this website.
We will continue to provide a small number of nursing appointments by invitation only to deal with dressings and immunisations for the time being. If you require a nurse appointment, please ask to be added to there triage list, Please allow two working days for a response as they do not work every day.
If you need repeat medication, please email the practice in the first instance firstname.lastname@example.org and we will try and deal with your request. Please note your prescription will be sent to a Pharmacy and you will not be able to collect it from our Reception desk. You may get a call back from one of our Practice Based Pharmacists. Please make sure you give us a telephone number that we can easily contact you on.
Douglas Pharmacy will remain open as usual. Please note they may not have the medication in stock due to this national crisis. They are unable to offer you a delivery service at this time. Please call them on 020 7837 6861 before visiting them to confirm that stock is available.
Please avoid coming to the practice. Call 111 for non-coronavirus quiries or if you have the symptoms visit the online service at https://111.nhs.uk or for emergencies 999. Please only attend A&E as a last resort as they will be under immense pressure at this time.
We must also advice you that your hospital appointments and tests may also be cancelled by the Hospitals as they deal with essential or high prioroty cases at this time.
Thank you for your understanding and for supporting the NHS and other emergency services. We also request that you reach out to people that live on their own, especially the elderly and provide assitance if safe to do so.