We are Closed on Bank Holidays and Weekends at this current time. Please dial 111 for general medical issues or 999 for emergencies. We remain open for telephone contact Monday to Friday 8am - 6:30pm. You can also use eConsult for online self triage. Details are below.
If you are a registered patient with us and are aged 50 or over, we are please to announce the launch of a new telephone service that patients can use if they have any queries regarding their COVID vaccinations. This includes technical problems such as medical records not matching jabs recieved, difficulties with booking appointments or overdue second jabs. The line will be available Monday to Friday 10am -3pm, starting on 10/05/2021. If you are under 50 years of age, please contact the National booking service. Click here
The number is 020 3838 7120
PLEASE NOTE, DEMAND FOR APPOINTMENTS IS VERY HIGH AT THE MOMENT AND THERE MAY BE SOME SMALL DELAY IN GETTING BACK TO YOU. FOR MINOR AILMENTS, YOUR LOCAL PHARMACY IS ALSO ABLE TO HELP. THIS SERVICE MAY NOT BE AVAILABLE DURING BANK HOLIDAY WEEKENDS.
If you believe that you should be on the Vulnerable Patients list, please go to the following website and complete the form: www.gov.uk/coronavirus-extremely-vulnerable.
Then the vaccine will also be offered in age order to:
• those aged over 80 years - Offered
• those aged over 75 years - Offered
• those aged over 70 years - Offered
• adults on the NHS shielded patient list - Offered
• those aged over 65 years - Offered
• adults under 65 years with long term conditions (see list). - Offered
Those aged 50-64 years - Offered
Under 50 - Please contact the 119 service in the first instance or the national booking service. Booking are offered based on age brackets not dictated by the practice.
DO NOT CONTACT US REFERENCE YOUR SECOND DOSE - WE WILL CONTACT YOU WHEN YOU ARE DUE, EITHER VIA TXT OR STAFF TELEPHONING YOU.
Please do not call the pracitce. We will send a txt alert or call the relevant cohort of patients at the appropriate time. Please note the Practice will not be directly offering COVID-19 Vaccinations at Ritchie Street at this time.
Please also note that we have no influence over which vaccination is on offer at the sites and when the stock arrives.
Do not call the sites as they will sign post you back to us. Please also note, you will be advised by the vaccinator when your second dose is due. Please arrive on time for your appoointment and be prepared to wait outside.
If you have concerns over the Astra Zenca Vaccination and blood clotting, please click here
We are not routinely offering patients tests for COVID19. Please contact the 119 service for a site near you.
Excemptions for Wearing Face Masks in public
Please wear a facemask if possible, however if for whatever reason you are unable to do this, Please click here for further guidance
Sickness Certificates for Coronavirus/COVID 19
If you have spoken to a clinician, you can download a sickness certificate at the following website: https://111.nhs.uk/isolation-note/ or you can download a self-certificate by clicking here. Please note we will not be issuing any MED3 Fit (Sick) notes at this time.
Message to Patients
Thank you to all our patients for adhering to the govermant guidance and adjusting to the new way in which the practice is operating.
For the time being, we will continue offering only same day GP appointments (Telephone appointments in te first instance) to ensure that social distancing is managed within our small waiting area.
The GP may also ask you to participate in a Video Call or ask you to send pictures electronically if possible to minimise contact. If appropriate, a Face to Face appointment will be offered if a physical examination is required only.
We request that you continue to follow goverment guidance on infection Control and Social Distancing to minimise risk to you and your friends/family.
We are working very hard to vaccinate as many of our patients as quickly as possible with the COVID Vaccination. If you are over 50 an dhave not had a vaccination, please contact the practice as soon as possible.
If you are under 50, please contact the 119 service for more information and your eligibilty at this time.
If you need are concerned about your health, we are asking all patients to use the ECONSULT online website or app in the first instance. Depending on your needs the software will signpost you to the most appropriate healthcare provider for your medical needs. Please visit https://ritchiestreethealthcentre.webgp.com/ and follow the instructions. If you need to see a GP, the system will send us an email and a member of the practice team will contact you as soon as they possibly can, dependant on staffing levels at the time.
We understand that this is a difficult time for everyone and our staff will do everything that they can within reason to help as many patients as possible based on the capacity that we have. Please note, most telephone consultations will have been taken by 9am.
We are no longer offering a walkin service for patients, however are happy to still register new patients via this website.
Our Nursing Team have now restarted recalling patients with Long Term Conditons for their annual reviews.
If you need repeat medication, please email the practice in the first instance email@example.com or contact us via eConsult and we will try and deal with your request. Please note your prescription will be sent to a Pharmacy and you will not be able to collect it from our Reception desk. You may get a call back from one of our Practice Based Pharmacists. Please make sure you give us a telephone number that we can easily contact you on. Calls from the practice will be from a withheld number.
Douglas Pharmacy will remain open as usual. Please note they may not have the medication in stock due to this national crisis. They are unable to offer you a delivery service at this time. Please call them on 020 7837 6861 before visiting them to confirm that stock is available.
Please avoid coming to the practice. Call 111 for non-coronavirus quiries or if you have the symptoms visit the online service at https://111.nhs.uk or for emergencies 999. Please only attend A&E as a last resort as they will be under immense pressure at this time.
We must also advice you that your hospital appointments and tests may also be cancelled by the Hospitals as they deal with essential or high prioroty cases at this time.
Thank you for your understanding and for supporting the NHS and other emergency services. We also request that you reach out to people that live on their own, especially the elderly and provide assitance if safe to do so.
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