We are Closed on Bank Holidays and Weekends at this current time. Please dial 111 for general medical issues or 999 for emergencies. We remain open for telephone contact Monday to Friday 8am - 6:30pm. We wish everyone a safe and peaceful festive season.
Our ECONSULT service is currently unavailable. We apologise for any inconvenience this may cause. Please contact the practice directly for an appointment.
PLEASE NOTE, DEMAND FOR APPOINTMENTS IS VERY HIGH AT THE MOMENT AND THERE MAY BE SOME SMALL DELAY IN GETTING BACK TO YOU. FOR MINOR AILMENTS, YOUR LOCAL PHARMACY IS ALSO ABLE TO HELP. THIS SERVICE IS NOT BE AVAILABLE DURING BANK HOLIDAY WEEKENDS. PLEASE CONTACT 111 INSTEAD
Did you know, you can self refer to a lot of local services? Please visit our self referral link on the left.
FLU CLINICS & COVID BOOSTERS
We have restarted contacting patients that are due their 2nd and Booster vaccination via our local hub service. You will recieve a txt message in the first instance. When booking an appointment, please take extra care to note which site you will need to attend as we will not be doing any onsie at Ritchie Street anymore.
You can also contact the National Booking service via https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/book-coronavirus-vaccination/ to arrange an appointment as well.
Some of the local pharmacies are also offering booster services and you may find this route quicker.
Our appointment system (16/12/21)
Some of you have reported difficulty in getting through or understanding how weare operating our appointment system at this time.
All patients are required to contact us on the day at 8am when our line opens for urgent medical needs. We are still very much in a pandemic and are unable to offer advanced appointments unless a GP considers it a clinical risk and this is something that they will arrange with the patient.
We have a limited number of appointments per day. Just like our patients, staff may also get sick or have to self-isolate due to COVID variants that are circulating at the moment. Our staff are exposed to unwell patients on a constatn basis and put themselves at risk constantly to keep this valuable service running.
Please do be patient with us and where possible consider using other services, such as a Pharmacist or 111 for minor ailments etc. You can also visit www.nhs.uk for general medical advice.
We have temporarily suspended the use of our eConsult service as this was taken up by some patients overusing the system and blocking the appointments system with issues that could have been dealt with in a more efficient way. Due to the high demand, we felt that this was not a safe option and suspended it use on safety reasons.
We know that this system is not ideal for a lot of our patients, but after trialling a few different ones, this was the only one that was safe enough to put in place to deal with unexpected absences and to minimise us having to cancel clinics etc.
We are also still operating under the NHS Standard Operating Procedure for General Practice and patient safety will always come first.
I thank you for your patience and understanding.