We are Closed on Bank Holidays and Weekends at this current time. Please dial 111 for general medical issues or 999 for emergencies. We remain open for telephone contact Monday to Friday 8am - 6:30pm. You can also use eConsult for online self triage. Details are below.
PLEASE NOTE: 16/04/21 eCONSULT is reporting some technical issues and may not be available at time, please try later if you have any issues or call the practice - We apologise for any inconvenience this might cause. For emergencies, please call 999 or for non-urgent medical issues 111.
PLEASE NOTE, DEMAND FOR APPOINTMENTS IS VERY HIGH AT THE MOMENT AND THERE MAY BE SOME SMALL DELAY IN GETTING BACK TO YOU. FOR MINOR AILMENTS, YOUR LOCLA PHARMACY IS ALSO ABLE TO HELP.
If you believe that you should be on the Vulnerable Patients list, please go to the following website and complete the form: www.gov.uk/coronavirus-extremely-vulnerable.
Then the vaccine will also be offered in age order to:
• those aged over 80 years - Offered
• those aged over 75 years - Offered
• those aged over 70 years - Offered
• adults on the NHS shielded patient list - Offered
• those aged over 65 years - Offered
• adults under 65 years with long term conditions (see list). - Offered
Those aged 50-64 can now call 119 and book a COVID Vaccination via the National Booking Service. Subject to availability.
Please do not call the pracitce. We will send a txt alert or call the relevant cohort of patients at the appropriate time. Please note the Practice will not be directly offering COVID-19 Vaccinations at Ritchie Street at this time.
Please also note that we have no influence over which vaccination is on offer at the sites and when the stock arrives.
Do not call the sites as they will sign post you back to us. Please also note, you will be advised by the vaccinator when your second dose is due. Please arrive on time for your appoointment and be prepared to wait outside.
If you have concerns over the Astra Zenca Vaccination and blood clotting, please click here
We are not routinely offering patients tests for COVID19. Please contact the 119 service for a site near you.
Excemptions for Wearing Face Masks in public
Please wear a facemask if possible, however if for whatever reason you are unable to do this, Please click here for further guidance
Sickness Certificates for Coronavirus/COVID 19
If you have spoken to a clinician, you can download a sickness certificate at the following website: https://111.nhs.uk/isolation-note/ or you can download a self-certificate by clicking here. Please note we will not be issuing any MED3 Fit (Sick) notes at this time.
Message to Patients
18/03/2020 (updated on 19/03/2021)
The goverment has advised the practice to stop seeing patients face to face at the practice and to offer telephone and video triage in the first instance.You will no longer be seen at the practice unless you have been invited by a staff member directly.
If you need are concerned about your health, we are asking all patients to use the ECONSULT online website or app in the first instance. Depending on your needs the software will signpost you to the most appropriate healthcare provider for your medical needs. Please visit https://ritchiestreethealthcentre.webgp.com/ and follow the instructions. If you need to see a GP, the system will send us an email and a member of the practice team will contact you as soon as they possibly can, dependant on staffing levels at the time.
Routine Pre-booked appointments have been cancelled and we will only be dealing with patient requests on a day to day basis so that it is easier for us to respond to instructions from the goverment and if our own staff have to self-isolate.
We understand that this is a difficult time for everyone and our staff will do everything that they can within reason to help as many patients as possible based on the capacity that we have. Please note, most telephone consultations will have been taken by 9am.
We are no longer offering a walkin service for patients, however are happy to still register new patients via this website.
Our Nursing Team have now restarted recalling patients with Long Term Conditons for their annual reviews.
If you need repeat medication, please email the practice in the first instance firstname.lastname@example.org or contact us via eConsult and we will try and deal with your request. Please note your prescription will be sent to a Pharmacy and you will not be able to collect it from our Reception desk. You may get a call back from one of our Practice Based Pharmacists. Please make sure you give us a telephone number that we can easily contact you on. Calls from the practice will be from a withheld number.
Douglas Pharmacy will remain open as usual. Please note they may not have the medication in stock due to this national crisis. They are unable to offer you a delivery service at this time. Please call them on 020 7837 6861 before visiting them to confirm that stock is available.
Please avoid coming to the practice. Call 111 for non-coronavirus quiries or if you have the symptoms visit the online service at https://111.nhs.uk or for emergencies 999. Please only attend A&E as a last resort as they will be under immense pressure at this time.
We must also advice you that your hospital appointments and tests may also be cancelled by the Hospitals as they deal with essential or high prioroty cases at this time.
Thank you for your understanding and for supporting the NHS and other emergency services. We also request that you reach out to people that live on their own, especially the elderly and provide assitance if safe to do so.
We deliver advice, support, information and treatment to lesbians, gay, bisexual and trans (LGBT) communities.